This Privacy Policy explains how RemodelBooked (“RemodelBooked,” “we,” “us,” “our”) collects, uses, and shares information when you visit our website, contact us, apply for services, or otherwise interact with us (collectively, the “Site” and “Services”).

This Site is intended for business owners and representatives of home remodeling companies (primarily kitchen & bath remodelers). It is not intended for consumers seeking remodeling services for their own home.

1) INFORMATION WE COLLECT

A. Information you provide to us

We may collect information you submit through forms, scheduling links, applications, email, phone calls, and messages, including:

• Name, email address, phone number
• Company name, website, service area, project minimums, and other business details
• Information you provide during booking or intake (notes, preferences, qualification details)
• Communications with us (emails, SMS messages, call recordings or transcripts where permitted by law)

B. Information collected automatically

When you use the Site, we may automatically collect:

• IP address, device identifiers, browser type, pages viewed, referring/exit pages, timestamps
• Approximate location derived from IP address
• Usage data through cookies, pixels, and similar technologies

C. Information we process for clients (Homeowner Concierge)

If you become a RemodelBooked client, we may process homeowner information on your behalf (e.g., name, phone number, email, address, photos, project details) as part of providing our Services. In those cases, you (the remodeling business) control how homeowner data is used for your business, and homeowners should direct privacy requests to you.

2) HOW WE USE INFORMATION

We use information to:

• Provide, operate, and improve the Site and Services
• Respond to inquiries, schedule calls, and evaluate applications
• Communicate with you about services, updates, and operational messages
• Maintain our records, training, and quality assurance (including call review where permitted)
• Detect, prevent, and investigate security incidents and fraud
• Comply with legal obligations and enforce agreements
• Measure and improve marketing performance and website experience

3) COOKIES, PIXELS, AND ANALYTICS

We use cookies and similar technologies to:

• Remember preferences and improve site performance
• Understand usage and traffic patterns
• Measure ad performance and support retargeting (where enabled)

You can control cookies through your browser settings. If we use a cookie banner or cookie preference tool, you can also manage settings there.

Important: Some tracking technologies (like pixels) may collect online identifiers and browsing events. We strive to limit the data sent to advertising platforms and avoid sending sensitive information through tracking tools.

4) ADVERTISING AND “DO NOT SELL OR SHARE”

We may use advertising and measurement tools (e.g., Meta/Facebook, Google) that collect or receive information about your interactions with the Site (such as page views or clicks) to measure performance and show you relevant ads.

Depending on your location, this activity may be considered “sharing” for cross-context behavioral advertising. Where required, you may opt out of such sharing by using our cookie controls (if available), browser privacy controls, or by contacting us at [email protected] with the subject line “Do Not Sell/Share Request.”

We do not sell personal information for money.

5) HOW WE SHARE INFORMATION

We may share information with:

• Service providers who help us operate (CRM, scheduling, email/SMS/phone providers, hosting, analytics, payment processors)
• Professional advisors (legal, accounting) as needed
• Authorities or others when required by law, court order, or to protect rights, safety, and security
• A buyer or successor in a merger, acquisition, or asset sale

Mobile information:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Sharing with subcontractors in support services (such as customer support, communications delivery, or platform providers) is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide the Services.

6) EMAIL, PHONE, AND SMS COMMUNICATIONS

If you provide your contact information, we may communicate with you by email, phone, or SMS for:

• Scheduling and operational messages
• Responding to requests
• Service-related updates
• Marketing messages where you have provided appropriate consent (where required)

You can opt out:

• Email: use the “unsubscribe” link in emails (where provided)
• SMS: reply STOP to opt out (message & data rates may apply)
• You can also contact us at [email protected] to update preferences

7) DATA RETENTION

We retain information as long as reasonably necessary for legitimate business purposes, including providing services, maintaining records, resolving disputes, enforcing agreements, and complying with legal requirements.

8) SECURITY

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no system is 100% secure.

9) YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights to:

• Access, correct, or delete certain personal information
• Object to or restrict certain processing
• Opt out of certain marketing communications

To make a request, contact [email protected].

10) CHILDREN’S PRIVACY

Our Site is not intended for children under 13, and we do not knowingly collect information from children under 13.

11) THIRD-PARTY LINKS

Our Site may link to third-party sites. We are not responsible for their privacy practices.

12) CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent changes.

13) CONTACT US

Email: [email protected]